Online Casino

How to Approach Unwarranted Bans

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If you are confident your winnings are fully legitimate and you have done nothing wrong, perhaps you should consider pursuing further action in case of suffering an unfair ban.

The first thing you should do is consult with the terms and conditions again to ensure you have not unintentionally violated any rules. If not, follow these steps (in this specific order if necessary) to try and resolve the issue.


1. Step 1

Contact the support team and inquire about the reasons for the ban.

2. Step 2

If unsatisfied with the explanation, escalate the problem to the management team.

3. Step 3

Allow enough time for them to investigate the ban and get back to you. This may take several weeks in the worst-case scenario.

4. Step 4

If still dissatisfied with the reasons given for your ban, take the dispute to the senior management.

5. Step 5

In the event of failing to reach a resolution with the gambling business itself, you can turn to an alternative dispute resolution provider. They will investigate your claims and attempt to settle the dispute. Some gambling regulators like the Malta Gaming Authority (MGA) also respond to player disputes of this nature.

6. Step 6

Your last resort is to take legal action against the casino. Winning players have taken matters to the court in the past, with the court ruling in their favor.

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