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Gambling Operators
Licensed online casinos are committed to delivering quality services and maintaining high levels of customer satisfaction. As strictly regulated as they are, however, gambling operators are not immune to blunders and may drop the ball occasionally, giving you grounds to lodge a complaint.
Filing a complaint against an online casino is relatively uncomplicated, although there are still some guidelines and rules to follow. These can slightly differ from one regulated market to the next but most of the steps in the process typically overlap.
The strictest regulatory bodies in the industry expect their licensees to follow transparent and clear complaint policies, giving customers the confidence their grievances will be fairly handled. In this article, we walk you through the most common reasons for player grievances and explain the process of lodging a complaint step by step.
